Higher Education Research

Volume 2, Issue 3, June 2017

  • Transformational Change in Brunei Higher Education: A Case Study of Universiti Brunei Darussalam

    Mahani Hamdan

    Issue: Volume 2, Issue 3, June 2017
    Pages: 76-85
    Received: 1 March 2017
    Accepted: 20 March 2017
    Published: 14 April 2017
    DOI: 10.11648/j.her.20170203.11
    Abstract: Transformation through revolutionary changes, rather than through an evolutionary process, is increasingly shaping the global higher education scene. Universiti. Brunei Darussalam (UBD), as an exemplary institution in Brunei, has over the years reformed its core activities and focus, in line with changes in technology, and already implemented sever... Show More
  • Marketing Approach to Customer Complaint Management in Nigerian Tertiary Institutions

    Agu Godwill Agu, Uche Dickson Ben, Onyeagwara Chukwuemeka O.

    Issue: Volume 2, Issue 3, June 2017
    Pages: 86-92
    Received: 8 March 2017
    Accepted: 24 March 2017
    Published: 15 May 2017
    DOI: 10.11648/j.her.20170203.12
    Abstract: Service failure and customer dissatisfaction are regular outcomes of service provision in most labour-intensive service industries in Nigeria and other developing countries. The tertiary education sector in Nigeria is not an exception. The various customers of tertiary institutions experience different forms of negative service outcome. The approac... Show More
  • Analysis of the ‘BTR Mode’ in the Teaching of Human Geography

    Shiqing Yan

    Issue: Volume 2, Issue 3, June 2017
    Pages: 93-97
    Received: 20 March 2017
    Accepted: 7 April 2017
    Published: 18 May 2017
    DOI: 10.11648/j.her.20170203.13
    Abstract: ‘BTR mode’ is a type of teaching mode, which refers to ‘Basic theory’, ‘Typical cases’ and ‘Real phenomenon’, and it is the product of the combination of the thought of ‘discovery learning’ and the Constructivist Learning Theory with the practice of Human Geography teaching, plays an important role in improving the quality of Human Geography teachi... Show More
  • The Geometric Thinking Levels of Pre-service Teachers in Ghana

    Robert Benjamin Armah, Primrose Otokonor Cofie, Christopher Adjei Okpoti

    Issue: Volume 2, Issue 3, June 2017
    Pages: 98-106
    Received: 2 April 2017
    Accepted: 13 April 2017
    Published: 26 May 2017
    DOI: 10.11648/j.her.20170203.14
    Abstract: Teachers’ geometrical competencies are very critical to the effective teaching of the subject. This study focused on the van Hiele Levels of geometric thinking reached by Ghanaian pre-service teachers before leaving for their Student Internship Programme (Teaching Practice) at the basic schools. In all, 300 second year pre-service teachers from 4 C... Show More